Case Study:

Senture
London, KY
Call center & visual communications systems

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At a time when many American companies are outsourcing their contact center support to other countries, Senture is proudly focusing on keeping its staff right here in the United States. Senture is a full-service, 24/7 contact center headquartered in London, Kentucky. The company provides inbound and outbound premium customer care call support and related services (e.g., customer service; help desk; database design and management; interactive web site design, development, and hosting; correspondence and e-mail processing; literature fulfillment; and order processing). The company supports federal and state government, as well as commercial accounts.

One of Senture's critical contributions: The U.S. Department of Homeland Security's Highway Watch Call Center is maintained and managed at Senture. Highway Watch is a national road safety and security intiative managed by the American Trucking Association. The program was created after the September 11th Terrorist Attacks in an attempt to provide anti-terrorism protection to the trucking industry. Professional truck drivers are trained by law enforcement officials to spot and report dangerous situations all across the nation, including accidents, hazardous road conditions and homeland security concerns. Drivers report incidents using a toll-free number.

	Mapping, operations tracking data, as well as keeping up with the most current news is vital to Senture's call-center control system. Here, plasma screens display real-time broadcast feeds as well as proprietary software data input.
	Multiple plasma displays are clearly visible from all points in the call center from this triple-plasma array. The system is used for alerting agents, corporate communications, as well as team training.
	There is no place in the call center that doesn't have a clear view of Senture's visual communication system.

All the plasma's used at Senture are the Samsung PPM42S3, using Chief Mounts, and Extron Electronics control and network components